Cookie Policy

Overview

This Cookie Policy explains how Lyraks Inc. ("Lyraks", "we", "our", or "us") uses cookies and similar technologies when you visit our websites, access our cloud platforms, use our applications, interact with our customer portals, or communicate with our digital services.

This policy should be read together with our Privacy Policy and Terms of Use. It describes the categories of cookies we may use, why we use them, and the choices available to users where required by applicable law.

What Cookies Are

Cookies are small text files placed on your browser, device, or computer when you visit a website or use an online service. Cookies help websites remember information about your visit, such as session status, security settings, preferences, and usage activity.

Cookies may be placed directly by Lyraks or by authorized third-party providers that support our websites, security tools, analytics, communications, or platform operations.

Similar Technologies

In addition to cookies, Lyraks may use related technologies to support secure, reliable, and personalized digital experiences.

Why We Use Cookies

Lyraks uses cookies and similar technologies to operate our websites and platforms, protect our systems, improve user experience, and understand how our digital services are used.

• Authenticate users and maintain secure sessions.
• Protect accounts, platforms, and infrastructure from fraud or unauthorized access.
• Remember user preferences and improve usability.
• Analyze website performance, page usage, and service reliability.
• Support platform diagnostics, error monitoring, and service improvements.
• Measure the effectiveness of communications or marketing activities where permitted.
• Comply with legal, regulatory, security, and operational obligations.

Types of Cookies

Cookies may be categorized by who sets them, how long they remain active, and what purpose they serve.

First-Party Cookies

First-party cookies are set by Lyraks directly and are used to operate our websites, platforms, user sessions, preferences, and security controls.

Third-Party Cookies

Third-party cookies are set by service providers that help us operate, protect, analyze, or improve our services. These providers may process information according to their own privacy policies and contractual obligations with Lyraks.

Session Cookies

Session cookies expire when you close your browser or end your session. They are commonly used for login sessions, navigation, and security checks.

Persistent Cookies

Persistent cookies remain on your device for a defined period or until you delete them. They may be used to remember preferences, consent choices, or analytics information.

Essential Cookies

Essential cookies are necessary for our websites, portals, and cloud platforms to function. These cookies cannot generally be disabled through our systems because they are required for core operations.

• Secure login and authentication.
• Account and session management.
• Security monitoring and fraud prevention.
• Load balancing and platform availability.
• Consent management and privacy preference recording.
• Form submissions, checkout flows, and service requests.

Performance and Analytics Cookies

Performance and analytics cookies help us understand how users interact with Lyraks websites and services. This information may include page visits, referral sources, browser type, general location, device category, interaction patterns, and performance metrics.

We use this information to identify issues, improve content, measure reliability, optimize page performance, and better understand user needs. Where required by law, we obtain consent before using non-essential analytics cookies.

Functionality Cookies

Functionality cookies allow our websites and platforms to remember choices you make and provide enhanced features. These may include language preferences, region settings, saved preferences, interface choices, and previously selected options.

If these cookies are disabled, some features may not work as expected or may need to be reset each time you visit.

Marketing and Communication Cookies

Lyraks may use marketing or communication cookies to measure the performance of campaigns, understand engagement with our websites, and improve the relevance of business communications.

We do not use marketing cookies to sell personal information. Where applicable law requires consent, these cookies will only be used after appropriate consent is obtained.

Third-Party Cookies and Providers

We may work with third-party providers that support hosting, security, analytics, communications, payment processing, customer support, advertising measurement, content delivery, and platform operations.

These providers may use cookies or similar technologies when delivering services to Lyraks. Their use of cookies is governed by their own policies and by applicable agreements with us.

• Cloud infrastructure and hosting providers.
• Security and fraud prevention providers.
• Analytics and performance monitoring tools.
• Payment and billing providers.
• Customer communication and support platforms.
• Content delivery and website performance services.

Cookies in Lyraks Platforms

Lyraks operates multiple SaaS platforms across commerce, hospitality, healthcare operations, field services, and business management. Cookies used inside authenticated platform environments may differ from cookies used on public marketing websites.

Platform cookies are commonly used to maintain secure access, remember user sessions, support administrative dashboards, enable user roles and permissions, protect APIs, and ensure that operational workflows function reliably.

Consent and Cookie Preferences

Where required by applicable law, we may request your consent before placing non-essential cookies on your device. You may also be provided with tools to manage cookie preferences.

Your choices may be stored using a necessary cookie so that our systems can remember your preferences. If you clear your browser cookies, change devices, or use another browser, you may need to set your preferences again.

Browser Controls

Most browsers allow users to block, delete, or manage cookies through browser settings. These controls are usually available in the privacy or security settings of your browser.

If you block or delete cookies, some Lyraks websites, portals, or platform features may not work correctly. Essential cookies may still be required to provide secure access and core functionality.

Do Not Track and Similar Signals

Some browsers may send "Do Not Track" or similar signals. Because there is no consistent industry standard for responding to such signals, Lyraks may not respond to all browser-based signals in the same way.

Where legally required, Lyraks will honor applicable privacy preference signals or provide appropriate mechanisms for users to manage their choices.

Cookie Retention

Cookies remain on your device for different periods depending on their purpose. Session cookies usually expire when the browser is closed. Persistent cookies remain for a defined period unless deleted earlier by the user or removed by the system.

The lifespan of cookies may vary depending on browser settings, platform requirements, provider configurations, and applicable legal or operational requirements.

Updates to This Cookie Policy

Lyraks may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, platform operations, or business practices.

Updated versions will be posted on our websites or made available through relevant services with a revised effective date. Continued use of Lyraks websites or services after an update means the updated policy applies to your use.

Contact

For questions about this Cookie Policy, privacy preferences, or how Lyraks uses cookies and similar technologies, please contact us.