Terms of Use

Acceptance of these Terms

These Terms of Use (the “Terms”) form a legally binding agreement between you and Lyraks Inc. (“Lyraks,” “we,” “our,” or “us”). These Terms govern your access to and use of our websites, platforms, products, applications, dashboards, APIs, integrations, subscriptions, trials, documentation, and related services (collectively, the “Services”).

By accessing, registering for, subscribing to, or using any Lyraks Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you use the Services on behalf of a business, organization, clinic, contractor, property operator, retailer, or other entity, you represent that you have authority to bind that entity to these Terms.

Scope of Lyraks Services

Lyraks builds and operates a connected ecosystem of cloud platforms designed to help businesses launch, sell, operate, serve, manage, and grow. These Terms apply to all current and future Lyraks platforms, products, brands, subsidiaries, affiliates, and related services unless a separate signed agreement states otherwise.

The Services include Lyraks.com, VOGOW™, CommerceOne™, StayOps™, CareCloud™, FieldOps™, CoreBusiness™, mobile applications, APIs, integrations, customer portals, subscriptions, documentation, and future Lyraks services.

Some Services may have additional product-specific terms, order forms, data processing agreements, business associate agreements, subscription terms, service-level commitments, or platform policies. If there is a conflict, the more specific written agreement will apply to the relevant Service.

Accounts and authorized users

To use certain Services, you may need to create an account. You agree to provide accurate, current, and complete information and to keep account details updated. You are responsible for maintaining the confidentiality of usernames, passwords, authentication methods, and administrator access.

You are responsible for all activity under your account, including activity by employees, contractors, agents, invited users, administrators, and other authorized users. You must promptly notify Lyraks of any suspected unauthorized access, security incident, or misuse of your account.

Lyraks may suspend or restrict access if we reasonably believe an account is being used in violation of these Terms, applicable law, security requirements, or platform integrity requirements.

Eligibility and authority

You may use the Services only if you are legally able to enter into a binding agreement and are not prohibited from using the Services under applicable law. If you are using the Services for an organization, you confirm that you have the authority to accept these Terms and manage the Services on behalf of that organization.

The Services are designed primarily for business, professional, and organizational use. You are responsible for ensuring that each authorized user has the required permission, training, and authority to access the account, manage data, and perform actions within the Services.

Subscriptions, fees, billing, and renewals

Certain Services may be offered through free trials, paid subscriptions, usage-based plans, monthly plans, annual plans, add-ons, implementation services, or custom enterprise agreements. Fees, billing cycles, renewal terms, cancellation rules, taxes, and payment obligations will be described at checkout, in an order form, invoice, subscription page, or signed agreement.

Unless otherwise stated in writing, subscriptions may renew automatically until cancelled in accordance with the applicable subscription terms. You authorize Lyraks and its payment processors to charge applicable fees, taxes, renewals, usage charges, and approved add-ons using the payment method provided.

Fees are generally non-refundable except where required by law or expressly stated in a written agreement. Lyraks may update pricing, plan features, and billing structures by providing notice where required.

Acceptable use

You agree to use the Services responsibly, lawfully, and only for legitimate business or authorized personal purposes. You must not use the Services to:

• Violate applicable laws, regulations, third-party rights, or contractual obligations.
• Upload, transmit, or store unlawful, harmful, deceptive, defamatory, infringing, abusive, or malicious content.
• Interfere with platform security, availability, performance, or integrity.
• Reverse engineer, copy, scrape, crawl, or attempt to extract source code, models, systems, or proprietary methods except where allowed by law.
• Introduce malware, ransomware, viruses, unauthorized scripts, or harmful code.
• Access accounts, data, systems, or networks without authorization.
• Use the Services to send spam, phishing messages, fraudulent communications, or misleading commercial activity.
• Misrepresent identity, ownership, business authority, or affiliation with another person or entity.
• Use the Services for high-risk activities where failure could result in death, personal injury, property damage, or critical infrastructure disruption.

Customer data and business records

“Customer Data” means information, files, content, records, transactions, communications, operational data, customer lists, employee information, documents, appointment data, billing records, inventory data, property data, service records, healthcare-related records, or other materials submitted to or generated through the Services by you or your authorized users.

As between you and Lyraks, you retain ownership of Customer Data. You grant Lyraks a limited right to host, process, transmit, store, back up, display, and use Customer Data only as necessary to provide, secure, maintain, support, improve, and operate the Services, comply with law, and enforce these Terms.

You are responsible for ensuring that you have all necessary rights, permissions, consents, notices, and lawful bases required to submit Customer Data to the Services and to allow Lyraks to process it on your behalf.

Privacy and data protection

Lyraks processes personal information in accordance with our Privacy Policy and any applicable data processing agreement, business associate agreement, or written customer agreement. The Privacy Policy explains how we collect, use, disclose, protect, retain, and transfer personal information across our Services.

You are responsible for complying with privacy, employment, consumer protection, healthcare, financial, marketing, and data protection laws that apply to your business, users, customers, patients, clients, employees, contractors, and operations.

You can review our Privacy Policy at privacy-policy.html.

Intellectual property

Lyraks and its licensors own all rights, title, and interest in and to the Services, including software, interfaces, dashboards, workflows, architecture, designs, documentation, trademarks, logos, names, platform concepts, APIs, technology, analytics, models, templates, code, and all related intellectual property.

These Terms do not transfer ownership of Lyraks intellectual property to you. Subject to your compliance with these Terms and payment obligations, Lyraks grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your authorized business purposes.

You may provide feedback, suggestions, or ideas to Lyraks. You agree that Lyraks may use such feedback without restriction or compensation, provided we do not disclose your confidential Customer Data in doing so.

Third-party services and integrations

The Services may connect with third-party tools, payment processors, communication systems, hosting providers, analytics services, identity providers, marketplaces, APIs, business applications, and external websites. Your use of third-party services may be governed by separate terms and privacy policies from those providers.

Lyraks is not responsible for third-party services, third-party content, external platforms, third-party outages, payment processor actions, or integrations outside our reasonable control. You authorize Lyraks to exchange information with third-party services when you enable, connect, or use those integrations.

Service communications and notices

Lyraks may send service-related communications, account notices, security alerts, billing notices, subscription updates, product announcements, and administrative messages through email, dashboards, platform notifications, or other contact information associated with your account.

You are responsible for keeping contact, billing, and administrator information current. Notices are considered received when sent to the email address, account dashboard, or contact channel associated with your account, unless applicable law requires another method.

Service availability, support, and changes

Lyraks aims to provide reliable, secure, and scalable cloud services. However, the Services may be unavailable, delayed, interrupted, restricted, or modified due to maintenance, updates, security events, internet failures, cloud provider issues, third-party disruptions, force majeure events, or circumstances beyond our reasonable control.

We may modify, improve, suspend, discontinue, rename, replace, or remove features, modules, plans, dashboards, integrations, or Services from time to time. Where changes materially affect paid Services, we will provide notice where required by law or contract.

Beta, trial, preview, and early access features

Lyraks may offer beta, trial, preview, pilot, experimental, or early access features. These features may be incomplete, unstable, subject to change, or discontinued at any time. They are provided for evaluation and testing and should not be relied upon for critical business operations unless expressly agreed in writing.

Beta and preview features are provided “as is” and may not include full support, warranties, service-level commitments, or data retention guarantees.

Healthcare, wellness, and regulated use

Certain Services, including CareCloud™, may support clinics, wellness providers, healthcare organizations, appointment management, records workflows, billing, communications, or operational administration. Lyraks is a technology provider and does not provide medical, clinical, legal, accounting, tax, insurance, or professional advice.

Customers using Lyraks Services in healthcare, wellness, financial, legal, employment, construction, hospitality, retail, or other regulated industries are responsible for determining and complying with all laws, professional standards, licensing requirements, consent obligations, retention rules, privacy obligations, and industry-specific regulations applicable to their operations.

Where required, healthcare-specific obligations may be governed by a separate written agreement, including a business associate agreement or equivalent privacy and security terms.

Artificial intelligence, automation, and analytics

Some Services may include artificial intelligence, machine learning, automation, recommendations, reporting, workflow assistance, predictions, analytics, or generated outputs. These tools are designed to assist users and improve operational efficiency, but they may be incomplete, inaccurate, or unsuitable for certain uses.

You remain responsible for reviewing outputs, making business decisions, confirming accuracy, and ensuring that use of automated features complies with applicable laws and your internal policies. Lyraks does not guarantee that AI, automation, analytics, or generated outputs will be error-free or fit for every business purpose.

Suspension and termination

You may stop using the Services or cancel subscriptions as allowed by the applicable plan, order form, or written agreement. Lyraks may suspend or terminate access if you fail to pay amounts due, violate these Terms, create security or legal risk, misuse the Services, infringe third-party rights, or use the Services in a way that may harm Lyraks, customers, users, systems, or third parties.

Upon termination, your right to access the Services will cease. Customer Data may be retained, exported, deleted, or made unavailable in accordance with applicable law, our Privacy Policy, data retention practices, subscription terms, and any written agreement between you and Lyraks.

Disclaimers

To the fullest extent permitted by law, the Services are provided on an “as is” and “as available” basis. Lyraks disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, reliability, security, and error-free operation.

Lyraks does not warrant that the Services will meet all requirements, operate without interruption, be completely secure, prevent every data loss, produce specific business outcomes, or remain compatible with every system, browser, device, network, integration, or third-party service.

Limitation of liability

To the fullest extent permitted by law, Lyraks and its directors, officers, employees, contractors, affiliates, suppliers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, loss of goodwill, loss of data, business interruption, replacement services, or reputational harm.

To the fullest extent permitted by law, Lyraks’ total aggregate liability arising out of or relating to the Services or these Terms will not exceed the amounts paid by you to Lyraks for the affected Service during the twelve months before the event giving rise to the claim, or one hundred U.S. dollars (US $100) if no paid subscription applies.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, liability will be limited to the greatest extent permitted by law.

Indemnification

You agree to defend, indemnify, and hold harmless Lyraks and its directors, officers, employees, contractors, affiliates, suppliers, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable legal fees, arising from or related to:

• Your use or misuse of the Services.
• Your Customer Data, content, records, or business operations.
• Your violation of these Terms or applicable law.
• Your infringement or alleged infringement of third-party rights.
• Your users, employees, contractors, customers, patients, clients, or other parties who access the Services through your account.

Confidentiality

Each party may receive confidential, proprietary, technical, business, financial, customer, operational, security, or product information from the other party in connection with the Services. The receiving party must use reasonable care to protect confidential information and may use it only for purposes related to the Services or the applicable agreement.

Confidentiality obligations do not apply to information that is publicly available without breach, independently developed without use of confidential information, lawfully received from a third party, or required to be disclosed by law, court order, or government request. Where legally permitted, the receiving party will provide reasonable notice before required disclosure.

Export, sanctions, and restricted use

You agree to comply with applicable export control, sanctions, anti-corruption, anti-bribery, and trade compliance laws. You must not access, use, sell, export, re-export, transfer, or make the Services available in violation of such laws or to any person, entity, country, or region subject to applicable restrictions.

You represent that you are not located in, organized under the laws of, or ordinarily resident in a sanctioned jurisdiction and are not identified on any applicable restricted party list. Lyraks may restrict or terminate access where required for legal, sanctions, export, security, or compliance reasons.

Governing law and disputes

These Terms are governed by the laws applicable to Lyraks Inc. and the jurisdiction specified in the applicable order form, written agreement, or corporate contracting entity, without regard to conflict of law principles. Where no separate written agreement applies, these Terms will be interpreted under applicable laws of the United States and Canada to the fullest extent permitted by law.

Mandatory consumer protection, privacy, employment, healthcare, or other local laws may apply regardless of the governing law stated above. Nothing in these Terms limits rights that cannot be waived under applicable law.

Before initiating formal proceedings, you agree to first contact Lyraks and attempt to resolve the dispute in good faith, unless emergency injunctive relief or legal compliance requires immediate action.

Changes to these Terms

Lyraks may update these Terms from time to time to reflect changes in our Services, legal requirements, operational practices, security requirements, or business needs. Updated Terms will be posted on our website or within the applicable Service with a revised effective date.

Continued use of the Services after updated Terms become effective means you accept the revised Terms. If you do not agree to the updated Terms, you must stop using the Services and cancel any applicable subscription according to the applicable cancellation terms.

Contact Lyraks

For questions about these Terms, legal notices, platform agreements, or compliance-related matters, contact Lyraks through the details below.